Since the inception of BANK FEEDS, Capital One has always been extremely difficult to work with.  Most financial institutions understand the need for accountants to be able to fetch data for their clients and offer API connections or authorized security tokens that allow Ledgersync to automate the data connection process.  Capital One does not. Instead of store a security credential, Capital One forces their users through a Multi-factor authorization process every single time they log in.  Unfortunately it's impossible to automate bank statement fetching for this bank.

Ledgersync can still fetch your data for you using the Ledgersync Premium Product.  In order to retrieve bank statements you have to click on the Ledgersync Premium Screen and  select Capital One and follow the steps.   Once you enter the 6 digit code that will come up, Ledgersync should begin the process of fetching the bank statements.

When adding Capital One we highly advise select the LS Desktop App so that the connection will be smooth and with less breakages. 

In the event there is an error we will work with you to resolve this. 

** We know requesting a bank token is not ideal  but this is a constraint from the bank. 

An alternative is to use the Running Balance feature which is described in another article.