How to Request Live (Production) API Access

How to Request Live (Production) API Access

Overview

The LedgerSync API portal operates in two environments: Sandbox and Live (Production). All new API accounts begin in Sandbox mode, which uses test keys and fake data. To use the API with real production traffic, you must request and receive approval for Live access.

Live access is not granted automatically — it requires a manual review and approval by the LedgerSync team.

Understanding the Two Environments

Sandbox

  • Default environment for all new API accounts
  • Uses test API keys and fake/sample data
  • Safe environment for building and testing your integration
  • No real bank data or production traffic

Live (Production)

  • Uses real API keys and live production traffic
  • Required to connect to actual bank accounts and retrieve real data
  • Access must be explicitly approved by LedgerSync

How to Request Live API Access

Step 1: Log in to the LedgerSync API Portal

Go to portal.ledgersyncappv2.com and sign in with your LedgerSync credentials. By default, you will land on the Sandbox environment.

Step 2: Switch to the Live Environment

In the top-right corner of the dashboard, click the environment dropdown (shown as Sandbox). Select Live from the menu.

Step 3: Submit a Request for Access

Once switched to the Live environment, you will see the following message:

"You don't have access to the Live environment yet. Submit a request to get started."

Click the Request access button to submit your request to the LedgerSync team.






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Step 4: Await Approval

The LedgerSync team will review your request. Once approved, your account will be upgraded from Sandbox to Live, and you will have access to production API keys and real bank data.

What Happens After Approval

  • Your account will be granted access to the Live environment in the portal
  • You can generate production API keys under API Keys in the left menu
  • All API calls made with Live keys will process real bank data and production traffic
  • Sandbox remains available for continued testing alongside your Live integration

Important Notes

  • Do not use Sandbox keys in a production environment — they will not return real data
  • Live API keys should be kept secure and never shared publicly
  • If you need assistance after submitting your request, contact support@ledgersync.com

Need Help?

If you have questions about API access or the approval process, reach out to our team:

  • Article 7: LedgerSync API