MX is one of the bank data providers LedgerSync uses, alongside MasterCard. It is fully live, not a beta, and firms use it every day to bring in their clients' bank transactions and statements.

What MX supports

• Transactions: Yes. LedgerSync asks MX for fresh transactions automatically several times a day.
• Statements: Yes, for banks where MX offers statements.
• Bank security steps (MFA): Yes. If the bank asks for a security step, such as a one-time code or a security question, you complete it in the MX window.
• Fixing a broken connection: Yes, with Fix Bank Connection, Text Client To Fix and Generate Bank Fix URL (see below).
• Check or deposit images: No. Check images come from Premium Bank Connections (Statements & Checks), for banks where it supports them.
• Rules Engine: Yes. MX transactions appear in the Rules Engine with your other bank transactions.
• Accounting software: MX transactions can be synced to QuickBooks and Zoho Books. There is no direct sync to Accounting CS. For Accounting CS, go to Rules Engine > Manual, click Export Transactions and choose ACS.

How to add an MX bank connection

1. Select the client you want to connect a bank for.
2. Click Add Bank Connection in the Bank Connections panel on the left.
3. In the Add Bank Connection window, click Pick Manually, then click the MX tile.
4. Type the name of the bank in the search box and select it from the results.
5. In the MX window, enter the client's online banking user ID and password.
6. If the bank asks for a security step, such as a one-time code, complete it in the same window.
7. Once connected, LedgerSync starts bringing in transactions, and statements where the bank offers them.

One sign-in covers both transactions and statements, so you do not need to connect the same bank twice.

Tip: You do not have to pick MX yourself. If you search for the bank in the Add Bank Connection window instead of clicking Pick Manually, LedgerSync suggests the connection to use. When one MX connection can provide both transactions and statements for the bank, it suggests MX.

How to check if your bank is available through MX

Go to Tools > Supported Institutions and search for the bank. Each listing shows its provider, such as MX, and whether it offers transactions, statements and checks. If you are not sure, contact support@ledgersync.com.

To see MasterCard's own list of supported banks, click your name at the top of the page and choose Mastercard Supported Banks.

How to fix a broken MX connection

1. In the Bank Connections panel, select the MX connection. Its Summary tab opens.
2. Click Fix Bank Connection. The MX window opens so the bank login can be signed in again.

When the connection reports a problem, you may also see these buttons:

• Generate Bank Fix URL: copies a fix link you can share with your client.
• Text Client To Fix: shown when you are working in a client's account. It texts your client a link to fix the connection. The link is valid for 6 days, and your client can open it more than once during that time. After 6 days, the page tells your client the link has expired and to ask you for a new one. Send a fresh link the same way.

How refreshes work

You do not need to refresh an MX connection by hand. LedgerSync asks MX for new transactions several times a day. It checks for new statements every day for connections that are returning statements, and less often for connections where MX has not returned any.

MX or MasterCard: which to use?

• Not sure: Search for the bank in the Add Bank Connection window and use the connection LedgerSync suggests.
• Picking manually: As the MX tile says, if the bank is not found with MX, use MasterCard.
• You need check or deposit images: Use Premium Bank Connections (Statements & Checks), for banks where it supports them.
• A MasterCard connection keeps breaking for a bank: You can try adding the bank through MX instead.

Frequently asked questions

Is MX still in beta?

No. MX is fully live and used across LedgerSync for both transactions and statements.

Why does my MX bank show transactions but no statements?

Not every bank that MX supports for transactions also offers statements through MX. LedgerSync asks MX for what the bank supports. If statements are not appearing, the bank may not offer them through MX. Contact support to confirm.

Can I invite a client to connect their bank through MX?

Yes. The Reconnect and Add New Banks Invitation in Client Actions > Communication Center can send your client a link to connect a bank through MX.

Will MX transactions appear in the Rules Engine?

Yes. MX transactions appear in the Rules Engine with your other bank transactions, and you can categorize, accept and exclude them the same way.

Need help?

Contact LedgerSync Support at support@ledgersync.com.