Resetting a Client's QBO Data (Reconnecting to a Different QuickBooks Company)

Resetting a Client's QBO Data (Reconnecting to a Different QuickBooks Company)

Overview

If a client's QuickBooks Online connection is reconnected to a different QuickBooks company than the one first linked, the client's old categorization no longer matches the new company. Use the Reset Transactions button to clear it and start again against the new company.

How to reset a client

  1. In the top menu, open Rules Engine and choose QuickBooks.
  2. Select the client.
  3. At the bottom of the left menu, click Reset Transactions.
  4. Read the confirmation message and click Reset and clear mappings.

What Reset Transactions does

  • Clears the category and payee on the client's transactions from MasterCard bank connections that have not been synced to QuickBooks. Excluded and pending transactions are left as they are.
  • Moves those transactions back to For Review so they can be categorized against the new company.
  • Removes the links between this client's QuickBooks categories and your Global Categories, so they can be mapped again to the new chart of accounts.

If the client has no such transactions to reset, the reset changes nothing, and the category mappings stay as they are.

Important: Transactions that were already synced to QuickBooks are not changed and are not deleted from QuickBooks. The reset only changes the categorization in LedgerSync, not the entries already posted in QuickBooks.

When to use it

Use it when a client's QuickBooks connection now points to a different company, for example a new company file, a restructure, or the wrong company connected by mistake.

After the reset

  1. Map the client's categories from the new QuickBooks company to your Global Categories again. When you map a category, LedgerSync applies the global rules that use it.
  2. If transactions in For Review still need their rules applied, select them and click Clear & Reset. This clears their payee and category and applies the rules again automatically.
  3. Review and accept the transactions, then sync them to QuickBooks as usual.

Note: After a reset, global rules do not apply to this client until you map its categories to your Global Categories again. This is expected, because the rules have no category to write to until the mapping exists.

Need help?

Contact LedgerSync Support at support@ledgersync.com.

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