Signed Up My Client But They Are Not Adding In Their Bank Connections?
Overview
Getting clients to connect their banks is one of the most common challenges when onboarding to LedgerSync. Here are four proven tips to improve your success rate.
1. Let the Client Know in Advance
Clients who receive an unexpected invitation from an unfamiliar sender will almost always ignore or delete it. Before sending anything, tell your client to expect an SMS or email from LedgerSync asking them to connect their bank accounts. A quick heads-up dramatically improves response rates.
2. Address Security Concerns Upfront
Some clients worry about the security of sharing bank access. You can share LedgerSync's security overview with them directly:
Describe LedgerSync's Security
3. Turn On the Client Reminder
LedgerSync has a built-in reminder feature that automatically sends an SMS to your client every 3 days until they connect at least one bank. To enable it:
- Go to the Client Management page.
- Find the client and click to open their settings.
- Toggle on Client Reminder.
The reminder turns off automatically once a bank is connected. You can toggle it on or off at any time from the client level.
4. Re-Invite Manually
If a client still hasn't connected, you can send a fresh invitation at any time:
- On the client list, click Invite next to the client's name.
- Choose SMS, Email, or both.
You can also send a customized invitation with a direct link to a specific bank using the Communication Center. See Four Methods to Invite a Client for the full guide.
Related Articles
- Four Methods to Invite a Client to Add Banks
- Communication Center: Invite Clients to Add or Reconnect Banks
- Re-Invite a Client to LedgerSync
Need Help?
Contact us at support@ledgersync.com.
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