Why is Capital One not sending a 2 Factor token code to my number?

You maybe wondering, when I am on Ledgersync and I am sending a token code to the number on screen why is is that some times I am not receiving a 6 digit code to enter on the screen? 

This can happen and there are a few reasons

1- There is a bug in the software and the token code is not being initiated by the software  and therefore not sent. Basically the software did not "push the buttons" to send the code to you.

2- The phone number that the bank has is incorrect

3- Possibly an issue with the  phone carrier  or message went to spam or is blocked

4- Certain large banks like Capital One have a policy NOT TO SEND token codes to VOIP numbers like Google Voice, or Ring Central. In this case you have to add a regular cell phone number to the bank so they can send you the number. 

Capital One bank, and many other financial institutions refuse to send any type of verification codes to VoIP phone numbers. This is due to the insecurity VoIP numbers have inherently. I would advise maintaining a true mobile number, if these codes are important to you.

• Related Articles

• Best Practices To Fetch Capital One Bank Statements.

  Capital One is the largest major bank that does not have any intention of providing access to Capital One Bank Statements. They have an API but they refuse to grant access to their bank statements via their API. To deal with this Ledgersync has ...

• Why wont my Capital One Bank Statements automatically sync?

  The Problem with Capital One: Since the inception of BANK FEEDS, Capital One has always been extremely difficult to work with. Most financial institutions understand the need for accountants to be able to fetch data for their clients and offer API ...

• Sending Bank URL directly from YOUR Email

  It's understandable that some clients will not want to add a bank connection unless the request comes directly from the accountant/bookkeeper. In order to address this, Ledgersync now allows you two methods of copying the Ledgersync bank URL and ...

• How to invite one or more client to specific banks

  How to manage bank changes without communicating manually one client at a time? Can Ledgersync request clients to update their info in bulk? Lets take the following scenario: Scenario 1 You need to invite many clients to update a specific bank ...

• I have full access to the bank and don't want to invite the client

  What if you have full access to the client's banking and you do not want to invite them to Ledgersync? See the below article and suggestion. In the event that you have full account owner access to the bank and that the token code will come to you ...