Why is Capital One and Chase not sending a 2 Factor token code to my number?
You maybe wondering, when I am on Ledgersync and I am sending a token code to the number on screen why is is that some times I am not receiving a 6 digit code to enter on the screen?
This can happen and there are a few reasons
1- There is a bug in the software and the token code is not being initiated by the software and therefore not sent. Basically the software did not "push the buttons" to send the code to you.
2- The phone number that the bank has is incorrect
3- Possibly an issue with the phone carrier or message went to spam or is blocked
4- Certain large banks like Chase and Capital One have a policy NOT TO SEND token codes to VOIP numbers like Google Voice, or Ring Central. In this case you have to add a regular cell phone number to the bank so they can send you the number.
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