Why is Capital One and Chase not sending a 2 Factor token code to my number?

You maybe wondering, when I am on Ledgersync and I am sending a token code to the number on screen why is is that some times I am not receiving a 6 digit code to enter on the screen? 

This can happen and there are a few reasons

1- There is a bug in the software and the token code is not being initiated by the software  and therefore not sent. Basically the software did not "push the buttons" to send the code to you.

2- The phone number that the bank has is incorrect

3- Possibly an issue with the  phone carrier  or message went to spam or is blocked

4- Certain large banks like Chase and Capital One have a policy NOT TO SEND token codes to VOIP numbers like Google Voice, or Ring Central. In this case you have to add a regular cell phone number to the bank so they can send you the number. 

Chase bank, and many other financial institutions refuse to send any type of verification codes to VoIP phone numbers. This is due to the insecurity VoIP numbers have inherently. I would advise maintaining a true mobile number, if these codes are important to you.

• Related Articles

• Why wont my Capital One Bank Statements automatically sync?

  The Problem with Capital One: Since the inception of BANK FEEDS, Capital One has always been extremely difficult to work with. Most financial institutions understand the need for accountants to be able to fetch data for their clients and offer API ...

• When should I connect to Chase through Mastercard and when should I connect through Ledgersync's Premium Bank Connections?

  Question: When adding Chase accounts, I noticed that I did not have the option to choose which accounts I wanted to connect, I had to connect both accounts that were under the login. Note: We are assuming the question is asking how do you choose ...

• Third Party Access Chase Bank

  If you your client is using Chase and you have READ ONLY ACCOUNTANT ACCESS.. Your client can enable Third Party Access and allow you to use YOUR READ ONLY ACCESS and connect with Ledgersync. Follow the steps below. 1) Your client creates the ...

• How do I Access Chase Bank Statements?

  In order to access Chase data there is a two step process. Why? Chase has an API that they have released and the API (only at the moment) covers transactions and balance info. We don't know when they will release access to Chase Statements. As such ...

• Ledgersync Advantages Over QBO

  Here are 7 good reasons to stick with Ledgersync even if you have Third Party Bank Access: 1- Security- I know your team has access to third party login but consider if someone leaves the firm they have access to all your client passwords- even with ...