Overview

Bank descriptions are often cryptic: "POS 4417 SQ *JT" tells you nothing. Previously the only option was calling or emailing the client and hoping they remembered. The "What Is This TXS?" button sends the client an automated SMS or email asking them to explain the transaction, and captures their answer directly back into LedgerSync.

How It Works

1. Find the unclear transaction (on the Transactions page or in the Rules Engine)
2. Tick the box next to the transaction, then click "What Is This TXS?"
3. LedgerSync sends the client an SMS or email with a link to a page that shows the transaction details (date, amount, description) and asks what it was for
4. The client types the answer in plain language on that page, with no login required
5. The client’s answer is captured back into LedgerSync and attached to the transaction

Spotting Client-Answered Transactions

• Each answer appears in the Client Comment column next to the transaction. For connections other than MasterCard, look in the Rules Engine with no bank account filter selected.

Typical Workflow

1. During categorization, send "What Is This TXS?" for every transaction you can’t identify. Don’t wait.
2. Continue working; answers arrive asynchronously over the next hours/days
3. Read each explanation in the Client Comment column, then categorize the transaction (or create a rule) accordingly

The client must have a mobile number (for SMS) or email address on file in LedgerSync. The answer is stored with the transaction, so you can refer back to the client’s explanation later, for example for audit support.

Need Help?

• Text or Email Clients to Describe Bank/Credit Card Transactions
• Benefits of the LedgerSync Rules Engine