Text or Email Clients to Describe Bank/Credit Card Transactions

Text or Email Clients to Describe Bank/Credit Card Transactions

Easily Categorize Transactions with LedgerSync

Struggling with Uncategorized Transactions? If you've ever encountered transactions that you don't recognize, you know how challenging it can be to categorize them. So, how do you handle them?

The Old Way

Traditionally, accountants and bookkeepers had to:

  • Download transactions from QBO, QB Desktop, Xero, etc., into Excel.
  • Send the spreadsheet to the client or call them.
  • Go through each transaction manually, one by one.

This process is time-consuming and inefficient.

The New Way: LedgerSync's "What Is This TXS?" Feature

With LedgerSync, you can be smarter about your time.

  1. While reviewing transactions, select the ones you need clarification on by checking the box in the transactions tab.
  2. Click the "What Is This TXS?" button.
  3. In the window that opens, tick Notify via SMS to send a text, Notify via Email to send an email, or tick both to send both. Make sure the box for each way you want to reach your client is ticked, then click Send. The text goes to the client's Cell phone and the email to their main email address, both saved on the client's record in Client Actions > Client List. If the Cell phone is empty, no text goes out.
  4. The client receives a link by text and/or email. It opens a page on their device where they see each transaction, type what it was for and tap Update under it. No login is needed.
  5. Their answers appear in the Client Comment column on the Transactions page. The bank description itself does not change.
  6. If you don't see an answer on the Transactions page, open the Rules Engine and leave its bank account filter empty. Some connection types show answers only there.

Save Time and Eliminate Unnecessary Calls

This feature reduces manual work and the need for lengthy client calls, allowing you to focus on more important tasks.

Select the Transactions that you do not recognize and need client's input on. The picture below shows the button's old name. Today it reads What Is This TXS?

This is what your client will see when they click on the link. Your firm's name, phone and email are at the top (the phone and email are hidden behind a gray box in the picture), so your client knows the text or email really comes from you.