If you added a Premium Bank Connection in LedgerSync and it disappeared shortly after, it was likely removed automatically because the connection was never fully completed. This article explains why this happens and how to successfully complete the setup.
When a bank connection is added but not fully completed — meaning the bank's account summary page never loaded successfully — LedgerSync will automatically remove it.
This most commonly happens when:
LedgerSync registers a connection attempt the moment a bank is selected, even before the bank confirms access. If the bank never returns a successful response with account data, the incomplete connection is removed to keep your account clean and accurate — the same way other financial platforms handle failed or abandoned connection attempts.
A bank connection is fully completed when you can see the account list (summary page) populated under that bank. If the summary page loaded and showed your accounts but the connection was later removed, please contact LedgerSync support — that may indicate a separate issue requiring investigation.
Tip: If the security token is sent to your client's phone, coordinate with them before starting the connection so the process can be completed in one session.
If you're unsure why a connection was removed or need assistance reconnecting a bank, contact us at support@ledgersync.com.