Chase Statements — Secondary Account Transactions Appearing on Primary Statement

Chase Statements — Secondary Account Transactions Appearing on Primary Statement

If a Chase statement in LedgerSync shows transactions for more than one account, this is expected and not an error. Chase sometimes issues one combined statement that covers several accounts on the same Chase login, with a separate section for each account. LedgerSync shows you that statement as it was received from the bank.

Why this happens

Chase can put accounts that share a login into one statement. For example, the statement for a checking account can also include a savings account on the same login. Each account has its own section in the PDF.

LedgerSync does not combine bank statements or edit the PDF files it receives from a bank connection. Combined Chase statements arrive through both MasterCard and MX connections. There is no setting in LedgerSync to split a combined statement into one file per account.

This does not happen on every Chase statement. Most Chase statements in LedgerSync cover just one account.

Example (made-up data)

A client, ABC Bakery LLC, has these Chase accounts under one login:

  • Chase Business Checking (...1234)
  • Chase Business Savings (...5678)

Chase issues one combined statement for both accounts. When you open the statement for the checking account in LedgerSync, the PDF has two sections:

  • Section 1, Chase Business Checking (...1234): for example, an ACH payment to Vendor Supply Co for $1,200.00 and a client payment of $3,500.00.
  • Section 2, Chase Business Savings (...5678): for example, a transfer from checking of $5,000.00 and an interest credit of $12.50.

The same combined file can also appear on the Statements page under the savings account, because Chase delivers it for both accounts.

What this means for your workflow

  • No action is needed. The statement is the file Chase issued, and the extra sections are not a LedgerSync error or display problem.
  • To see one account's transactions on their own, go to Bank Connections > Transactions and pick that account in the Select Bank or Account box.
  • For MasterCard and MX connections, Bank Connections > Running Balance has the same box, so you can review each account's running balance separately.
  • When you reconcile from a combined statement, use the section for the account you are working on and ignore the other sections.

Key takeaway

Chase sometimes puts several accounts from one login into a single statement. LedgerSync shows that statement exactly as it arrived, so seeing another account's transactions on it is expected.

Related articles

Need help?