Bank Connections, Data Access, and Connection Stability
Not necessarily. On MX connections, new accounts under the same bank login appear on their own after the next update. On MasterCard connections, including Chase, go to the Client List and click Synchronize on the client's row. LedgerSync then adds any new accounts MasterCard has found for that login.
If the new account still does not appear, contact support before you delete the connection. Deleting a connection removes all of its accounts from LedgerSync, not only the one that is missing.
Because check images come only through Statements & Checks connections. MasterCard and MX connections can bring in transactions and statements, but not check images.
So when a client's statements come through MasterCard or MX, their check images need a second connection. When you add a bank and select both Statements and Checks under "What information would you like to aggregate?", LedgerSync may add two connections for this reason. For example, Chase check images come through a separate connection named Chase Bank (Images).
For some banks, one Statements & Checks connection brings in both statements and check images. Their names usually end in "(Statements & Images)". When you pick a connection manually, Statements & Checks connections are listed under Premium Bank Connections.
Any connection can break, whatever kind it is. The reason depends on how the client signs in.
Connections through the bank's own sign-in page (for example, most Chase connections):
Connections that use a bank username and password:
Among LedgerSync's MasterCard connections, the ones through the bank's own sign-in page break less often than the ones that use a username and password, but both kinds can break.
To reconnect: open the connection under Bank Connections > Summary. When the connection has an error, click Text Client To Fix to send the client a text message with a secure link. You can also click Generate Bank Fix URL to copy a link you can send yourself, for example by email. The client opens the link and signs in again.
Some banks can no longer be fixed with a link. If LedgerSync shows a message that asks you to add the bank again, click Add Bank Connection and add that bank as a new connection.
The Bank Fix URL (the link you get from Generate Bank Fix URL, or that Text Client To Fix sends) is valid for 6 days from the time it is generated. After 6 days the link expires and a new one must be generated.
Each bank connection has a Connection Status History. To open it, go to Bank Connections > Summary, select the connection, and click the history icon next to its name.
It lists the connection's status changes, such as when it connected, broke, needed the client to sign in again or enter a security code, or was reconnected. For each entry it shows the time, what detected it, who added the connection, and any error details. You can filter it by status and date range. It is available for MasterCard, MX and Statements & Checks connections.
The history helps you see whether a connection keeps breaking and when, which is useful when you or support look into a connection with repeated problems.
The Dashboard shows your bank connections in four status tiles: Broken Bank Connections, Review Accounts, Ledgersync error and Successful connections. Click a tile to see the accounts behind it.
If you see accounts in Review Accounts, check with the client whether those accounts are still open. For an account that is closed, you can hide it with Hide Account or remove only that account with Delete Account (the trash icon) on the connection page. Deleting the whole connection would remove every account on it.
You can rename a bank connection, but not the accounts inside it.
To rename a connection, open it and click the pencil icon next to its name (Edit Connection Name), type the new name and click Update. The new name is only a label in LedgerSync. It changes nothing at the bank, and the connection keeps updating. For MX connections, the name can change back to the name MX reports the next time MX updates the connection.
Account names on MasterCard, MX and Statements & Checks connections come from the bank or data provider and cannot be edited. To keep a client's view clean, hide the accounts you don't need with Hide Account (the eye icon on the account). Hidden accounts move to a Hidden Accounts section of the connection, and you can unhide them at any time.
LedgerSync does not only wait for a scheduled refresh. When MasterCard or MX tells LedgerSync that new transactions are ready, LedgerSync pulls them right away. For MasterCard connections, a scheduled refresh also runs every day as a backup.
Most new MasterCard transactions reach LedgerSync within a day of their posting date.
Times in LedgerSync are shown in US Eastern Time (New York time). It follows daylight saving time, so times are in EST in winter and EDT in summer.
By default, LedgerSync pulls 3 months of statements when a new MasterCard connection is added in LedgerSync. This number is configurable per customer. If your firm needs more (for example, 4 months), contact support to have it changed for your account; there is no setting for it in the app. LedgerSync then uses your configured number rather than the default.
MX connections are not limited to a set number of months: LedgerSync saves the statements MX makes available.
Contact LedgerSync Support at support@ledgersync.com
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